IT Service Management

Information Technology Service Management (ITSM) represents a business lifecycle approach to align Business Management, Service Management and Technology Management. In order to control and reduce costs, many federal agencies have undergone some degree of IT consolidation, typically starting with Desktop, Network and Infrastructure Services. Introducing new technology to an organization requires an exhaustive process of brainstorming, market research, design and integration engineering, and implementation planning.

Zantech’s technical staff can ensure that the hardware/software proposed is the right solution for an organization and develop plans to successfully integrate the new hardware/software into the current IT environment to meet operational and security requirements. Applying our ISO/IEC 20000-1:2011-certified service management best practices, Zantech can provide well-designed system architecture and governance plans, enhance functionality and performance on existing systems, and provide the day-to-day support required to meet an agency’s requirements.

Working with an organization, we reduce the risk of implementing new hardware and software and provide the necessary installation and maintenance support to ensure that the IT infrastructure operates smoothly. Our technical expertise and capabilities to support these objectives include:

  • IT Transformation
  • Service Level Agreements (SLAs)
  • Operational Level Agreements (OLAs)
  • Continual Service Improvement (CSI)
  • Performance Dashboards