Department of Homeland Security

 

Zantech supports the United States Coast Guard (USCG) Technical, Acquisition, and Business Support Services (TABSS) contract—a multiple award IDIQ that provides support to the Department of Homeland Security (DHS) on a world-wide basis. We are the #1 TABSS IDIQ contract holder with over $111M in revenue across 53 awarded contracts. Zantech provides a wide range of Program Management, engineering, infrastructure and technology support services for the USCG.

Case Studies, from two of our DHS contracts, are provided below as examples of our outstanding capabilities.

 

Case Study 1

CUSTOMER

DHS USCG Immigration and Customs Enforcement (ICE)

CHALLENGE

Provide professional mission support services in project management, network engineering, help desk/remedy assistance, technical Subject Matter Expertise (SME), procurement and budget assistance, logistics management and facility (warehouse) support in support of the DHS ICE Covert Video Program (CVP).

ACTIONS

  • Provide management of the computer systems infrastructure and the network communications support for a nationwide covert surveillance system of mobile modules.
  • Manage all logistics of inbound/outbound shipments, store and inventory all equipment, provide technical assistance for end users, and provide expert level knowledge and advice on topics that are critical to supporting the missions of the covert video program.

  • Support risk identification and mitigation strategies, milestone implementation and tracking, identify best practices, formulate work plans, develop schedules, create and assess performance measurements, change management, business management techniques, and organizational development.
  • Prepare training material for the system and provide help desk support.
  • Respond to requests for technical assistance in accordance with help desk SOPs.
  • Diagnose and resolve technical hardware and software issues, research questions using available information resources, and advise users on appropriate actions.

“Zantech developed and implemented the frequency plan for use during the TEO training sessions. Not an easy task as we had more students than available frequency. By using attenuators and other RF tricks, Zantech was able to build a frequency plan to make the training successful for the TEO’s. Zantech also provided Instructor support as well as a wealth of knowledge to TEO’s on RF propagation, tips and tricks, and in-depth answers for field questions.”

 

Case Study 2

CUSTOMER

DHS Federal Protective Service (FPS) support for the National Protection and Program Directorate (NPPD)

CHALLENGE

Provide subject matter expertise on a broad range of physical security related matters across 5 Federal Protective Service locations throughout the United States.

ACTIONS

  • Supported physical security systems planning, design, implementation and management.
  • Conducted Facility Security Assessments (FSAs) to evaluate threats, vulnerabilities, and impact of loss/consequences for new facilities, construction and major renovations.
  • Developed complex security processes and maintained security measures for internal and external stakeholders.
  • Developed and implemented a SharePoint Reporting System to be used throughout each supported FPS region.

“[Zantech] is extremely responsive to FPS needs. Zantech’s personnel were notes specifically by an Alternate Designated Federal Official (DFO) as an invaluable asset to FPS. During this assessment period, Zantech has provided value and creditability in support of FPS in the area of physical security.”

 

Case Study 3

CUSTOMER

DHS Federal Emergency Management Agency (FEMA) National Dam Safety Program (NDSP)

CHALLENGE

Coordinate with the Review Board, Work Groups, Interagency Committee on Dam Safety (ICODS), Association of State Safety Officials (ASDSO), dam safety industry professionals, emergency management industry professionals and the National Emergency Management Association (NEMA) to identify and prioritize dam safety training and technical assistance needs.

ACTIONS

  • Identified and prioritized dam safety training and technical assistance needs.
  • Evaluated publications and products developed by the NSDP to assess and identify training and technical assistance needs.
  • Developed and documented systematic processes to review, identify, evaluate, validate and prioritize dam safety research projects.
  • Conducted a peer review of dam safety research projects with subject matter experts from the dam safety community, federal agencies and academia.
  • Ensured evaluation and analysis was conducted on dam safety related research, guidance, and products to reduce potential duplications of research efforts.
  • Produced and presented a white paper outlining program accomplishments and clarified objectives to enhance NDSP research management processes.
  • Met with NDSRB Working Groups to obtain their perspective in their areas of expertise, such as research, training and communications.

“[Zantech] made improvements to the requested SharePoint database deliverable by redefining the digital platforms for information management and incorporated a dashboard that assessed project progress, which so changed its overall function, it was renamed the NDSP Communicator. The NDSP Communicator will become the searchable repository for all dam safety research, documents and other data to serve as a valuable resource to the dam safety community and interested citizens. [Zantech] went above the requirements and voluntarily provided a presentation to the Board outside of the final contract date.”